Orders & Returns
If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us to report the problem.
We are happy to replace your flowers with the same (if possible) or a similar arrangement at no cost if the wrong item is delivered or if the flowers arrive in sub-standard condition. In order to qualify for a replacement, the following conditions must be met:
- For any return: replacement request must occur within 48 hours (2 days) of delivery.
- For quality reasons: To ensure the quality of the flowers, we recommend someone be present to take delivery of the flowers upon arrival.
- For quality refunds or replacements we require a photo of the bouquet taken and delivered to us via our Contact Form within 48 hours (2 days) of delivery.
- Proper care of the flowers must be taken – we cannot guarantee freshness or beauty for flowers that are not watered and well cared for.
For flowers that are not shipped at all, we will provide a free flower replacement. For flowers that are delivered late due to a processing error by Kendall Farms, we will provide a replacement of flowers or full refund if desired. For arrangements that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund. In certain situations with extenuating circumstances, we may provide a replacement arrangement. If this is the case for you, please contact us via our Contact Form.
For flowers that arrive late due to storms, earthquakes, hurricanes, lightning or other acts of God that slow down our shipping partners, we may provide a replacement arrangement on a case by case basis pending timing of delivery of the original arrangement. If this is the case for you, please contact us via our Contact Form.
If you have any questions or concerns please reach out and let us know how we can help! Thank you so much for your patronage.